Booking Terms and Conditions

Terms and Conditions

Thank you for visiting Surrey Art School website – we hope you enjoy your shopping experience with us. By browsing and purchasing items from this website you are automatically agreeing to the terms and conditions of the site as set out below. We therefore recommend that you read through these and contact us if you have any concerns regarding its content. If you do not agree to these terms and conditions use of our website is not permitted.

Payments/Pricing

All prices listed on our website are inclusive of VAT with the exception of VAT exempt products such as books.

Exercising your right to change your mind (Consumer Contracts Regulations 2013). For Class(es) booked at a distance (that is by any method other than face to face at our premises), you have a legal right to change your mind and receive a refund. You have 14 days after the day we confirm that we accept your booking to change your mind. If you cancel during this cooling off period after we have started any Class(es), you must pay us for the Class(es) provided up until the time you tell us that you have changed your mind.

Subscription payments. When purchasing a subscription product, your payment method will be billed automatically on your date of purchase via our online provider Patreon, and recurring charges will occur on the same date of each month thereafter.

If you cancel your subscription you will have 30 days from the date of cancellation to access the content before all access is revoked.

We reserve the right to pause payments for all subscribers should this become necessary during the course of the subscription. We will inform all subscribers when and if this is necessary.

Minimum Order. We have a minimum order value of £10.00 GPB

Discounts. Discounts and discount codes are occasionally offered on our classes and products. When discount codes run concurrently only one valid code will be accepted per booking made or order placed. Bookings and orders placed which contravene the use of only one discount code will be cancelled.

SAS Events/Class Bookings

Prior booking is essential on all Surrey Art School face to face events. A 2.9 % Booking Fee is included in all products and event fees. The booking fee is non-refundable. Booking is made online on a first come, first served basis.

Any cancellations, made for any reason, with less than 7 days notice prior to the class date, are non-refundable. You may substitute another student to attend under these circumstances, but this is done entirely between you and the new student and you must inform us of the details of the new student prior to the class date.

In the event of low bookings we reserve the right to cancel the event at short notice. Under these circumstances you will be offered a full refund, or the option to transfer your event booking to another date free of charge. We will endeavour to inform you of short notice cancellations at least 1 week before the planned date.

Coven Class Bookings

The dates for each quarter are provided in advance, and when booking for the quarter this is on the understanding that this is non-transferable and non-refundable.

The dates for each quarter are provided in advance, and when booking for the quarter this is on the understanding that this is non-refundable.

SAS One to One Class Bookings

All One to One bookings are subject to a 25% non-refundable deposit. If necessary, you are allowed to change the date of your original booking once. This is subject to giving us at least 7 days notice and any change in dates are subject to availability.

Age restrictions: One to One class bookings can be made for students aged between 8 – 16 years, but students MUST be accompanied by an adult (aged over 18 years) for the whole duration of the class.

Any cancellations made with less than 7 days notice prior to the start of the class date, for any reason, are non-refundable.

In the circumstance of force majure events we will endeavour to offer a gift voucher in exchange for the value of the event, which may be used for future purchases/events.

Force majure events:

Means any circumstance not within the reasonable control of Surrey Art School including without limitation: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the party seeking to rely on this clause, or companies in the same group as that party); (h) non-performance by suppliers or subcontractors (other than by companies in the same group as the party seeking to rely on this clause); and (i) interruption or failure of utility service  

Corporate and Private Group Bookings

All workshops/courses include travel up to 30 minutes from Surrey Art School, all basic materials / equipment and expert tuition from one or multiple Surrey Art School tutors. For venues further than 30 minutes from the Surrey Art School Studio, we will quote additional travel charges once we have received venue details, as applicable.

A non-refundable deposit of 10% is required on all bookings once the booking date has been confirmed. The booking will be secured once payment of the deposit has been received.

The minimum number of attendees on all workshops is 10, or meet the cost. The maximum group size we can currently cater for is 60 attendees.

Final numbers must be provided at least 2 weeks prior to the event.

Should you need us to set up a payment link via our website to pay via a company credit card, a 2.9% booking fee shall apply. Please contact us to arrange a payment link as necessary.

Use of the Website

When registering as a customer and logging in you must ensure that all the information you provide is true and accurate and as complete as possible. You agree not to use a false name or register as someone else without that person’s prior knowledge and permission.

Please contact us if any of your personal data changes.

Surrey Art School is not liable in any way for damages that may arise when using or downloading content contained on pages related to surreyartschool.com.

You, the user, acknowledge that you assume all risk and/or responsibility when using and viewing this site.

Links to and from other websites. This Website may include links to third party websites. These are provided for your convenience only to provide further information. They do not signify that we endorse these sites. We are not responsible for the content or the privacy policies on the linked websites. If you choose to access a third party website from this Website, it is at your own risk.

Lifetime Access. You understand that throughout this Website the use of the term “Lifetime Access”, or any other similar term, does not relate to your lifetime, but to the lifetime of the product/individual items which make up this product. The creator of this product, or any authorized representative of the creator, retain the sole right to determine the “lifetime” of the product(s) contained on this Website. You agree that when this lifetime ends, your access to the product may end.

Copyright statement

All content (text and images) on SurreyArtSchool.com is the property of Surrey Art School. Permission is granted to reproduce text and images found on SurreyArtSchool.com for personal and educational use only. Commercial copying, hiring, lending is prohibited. Any infringement of these rights will be investigated.

Our Rights

Surrey Art School reserves the right to modify or withdraw (either temporarily or permanently) any amount of the website with or without prior warning.

If modifications are made without prior notification to our customers, it is the responsibility of the customer to ensure that they are aware of such changes, and by continuing to purchase affected goods you are expressing your acceptance of these changes. If you do not agree to any change to the conditions then you must immediately stop using the website and contact us.

Suitability for Use

Whilst Surrey Art School take good care to maintain the highest of standards of quality in their products, it is the customers responsibility to ensure that the goods purchased are suitable for their particular requirements and that the goods arrive in an acceptable condition. Some of our products are made from natural substances whose behaviour can vary in different environments. Their structure can also vary according to the process used in their assembly. Surrey Art School strive to maintain consistency and continuity in these matters and in no circumstances will entertain claims for the value of work alleged to have been adversely affected by use of any our products which prove to be unsatisfactory to the user. Our liability is therefore confined to the value of the goods alone.

Surrey Art School will aim to minimise risk of damage to products in transit through wrapping and packing as securely as possible. There are rare occurrences when damage is incurred to orders in transit, and care must always be taken to open parcels so as to avoid spillages, further damage to goods and/or damage to other property (carpets/clothing etc). Damage caused as a result of ill considered parcel-opening methods will not be compensated for by Surrey Art School.

Shop Order Processing

Contract creation and electronic contracting

The technical steps required in creating the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

  • We will send to you an order acknowledgement email detailing the products you have ordered.

  • As your product is shipped we will send you a dispatch confirmation email.

  • The completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have changed or cancelled the order by contacting us within 24 hours of placing the order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.

  • Our inability to obtain authorisation for your payment.

  • The identification of a pricing or product description error.

  • Incorrect use of discount/discount code.

All correspondence throughout the order process will be conducted in English.

Online Class Order Processing

Contract creation and electronic contracting

The technical steps required in creating the contract between you and us are as follows:

  • You place the order for your online class on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

  • We will send to you an order acknowledgement email detailing the online class you have ordered.

  • We will send access links to online class details in a confirmation email once your order is manually processed.

  • The completion of the contract between you and us will take place on the confirmation to you of the access links, and dispatch of any associated product kit, unless we have notified you that we do not accept your order, or you have changed or cancelled the order by contacting us within 24 hours of placing the order.

Non-acceptance of an order may be a result of one of the following:

  • The class you ordered being unavailable.

  • Our inability to obtain authorisation for your payment.

  • The identification of a pricing or description error.

  • Incorrect use of discount/discount code.

All correspondence throughout the order process will be conducted in English.

Credit/Debit Card Payment

We accept the following credit and debit cards as payment: Visa, MasterCard, Switch, Maestro, Solo and Paypal. We do not currently accept American Express.

Surrey Art School will take payment at the time of ordering (online). A refund and cancellation may be obtained at any time in line with the cooling off period. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency. All transactions will be charged in pounds sterling and will be converted at the then current applicable exchange rate by your credit card company.

Description of Products

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Colour swatches that appear online will give a rough indication of the colour of the art supply listed, however due to the differing settings of computer monitors it is impossible to rely 100% on the accuracy of the image as viewed on screen. It is the risk of the purchaser to order unfamiliar colours, and the costs of any returns are the responsibility of the buyer if the actual colour is not appropriate for the customer's requirements. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted by us. We reserve the right to alter prices at any time. In the unlikely event that a price has been entered incorrectly on the website we will contact you as soon as possible to inform you of the correct price. You are under no obligation to continue with the order.

Gift Vouchers

Gift vouchers can be exchanged for all goods and eligible classes sold on the Surrey Art School website. Gift vouchers are non-transferrable to events ticketed by other companies or venues in collaboration with Surrey Art School.

To redeem Gift Vouchers online please enter the code which appears on front of the voucher, in the "gift or discount code" field.

Gift vouchers may not be exchanged for cash.

If your order’s value is less than the value of the gift vouchers you are using as payment, then a credit of the difference will be issued on your voucher for use as payment on subsequent orders.

Once you have given us the number of your gift voucher in relation to a payment of an order that gift voucher has been used and you will not be able to use the voucher again. For this reason we advise that you destroy all redeemed vouchers to avoid confusion.

If your gift vouchers have become accidentally damaged or lost, please contact us with details of the original purchase (date/postcode or customer number of purchaser) and we will be able to issue you duplicates.

If you decide to return the items you purchased with your gift vouchers, you will not receive a cash refund. A credit note will be issued on your account for subsequent orders. As with all returns, if you received the item in good condition but have changed your mind, it is the responsibility of the customer to secure a safe return and that the item/s is/are received by Surrey Art School in a saleable condition. If a secure return is unsuccessful then you may not receive a full refund/credit for the goods.

Gift vouchers are valid for 18 months from date of issue. At the end of the expiry period we will not refund any balance remaining and we will invalidate the card.

We reserve the right to amend the gift voucher terms and conditions from time to time, where we consider it reasonable and necessary to do so.

ONLINE SHOP - RETURNS & CANCELLATION POLICY

SHIPPING

Subject to stock availability, we aim to dispatch orders within 4 working days of receipt. We do not offer delivery to addresses outside of the UK.

AMENDING an ORDER

If you have made a mistake with your order, such as an incorrect delivery address, please contact us at surreyartschool@gmail.com withing 24 hours of purchase.

UNWANTED ITEM/PRODUCT

In order to be eligible for a refund, if you no longer require an item/product that you have ordered, please contact us at surreyartschool@gmail.com within 14 days of date of purchase of the item/s not wanted and once you have received a response from us please post the item/s back to us at:

Returns to:

Surrey Art School

Dean House Farm

Newdigate

Dorking

Surrey

RH5 5DL

After we receive your item/product we will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

Note: please ensure that the item/products arrive with us in their original saleable condition, and within 28 days from receipt of your order. Items that are not received in their original saleable condition will not be refunded. Gift vouchers and gift bookings are non-returnable. Please bear in mind that we are unable to refund any postage costs.

If you have initiated a return after 14 calendar days have passed, you will not be eligible for a refund.